Terms and Conditions

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1. The client/s accept Penthwell Dog Trainings terms and conditions below regarding the services offered or agreed upon, including any mentioned on relevant forms/contracts. Payment is taken as means of acceptance upon these terms and conditions.

2. Penthwell Dog Training will not confirm a booking until payment in full has received along with a completed booking form, for all 121s, classes, workshops and events.

3. 121 sessions – Upon booking full payment is required to confirm your booking.

4. Refunds – If a scheduled training class or 121 is cancelled by Penthwell Dog Training , the training weeks will roll on one calendar week/month. If this is not possible, a refund for the missed session will be given. Refunds for block classes and 121 sessions – if Penthwell Dog Training finds that the dog or handler is not suitable for training and the training does not take place, a refund will be given. Refunds will not be given if it is your choice not to attend , for example due to holiday.

5. Administration charge – Please note that any refund will be processed with the deduction of a £5 administration charge.

6. Cancellation of any service must be given by email to penthwelldogs@outlook.com . Once your session has been booked and paid in full, you will not be entitled to a refund or reschedule unless it is deemed by Penthwell Dog Training as an exceptional circumstance. Any refund or rescheduling is at the discretion of Penthwell Dog Training and is not guaranteed. If a refund is given, a £5 admin fee and any further expenses will be deducted from the refund.

7. All dogs will be on lead at all times unless asked by the trainer to take them off lead.

8. Penthwell Dog Training must be alerted to any severe behavioral problems at the time of booking in order to tailor the service to the dog’s individual requirements. Failure to do so may incur a charge or cancellation without refund due to safety risks.

9. Penthwell Dog Training is insured for public and professional liability insurance, however, we encourage the client/s to insure the pet/s themselves. We reserve the right to refuse a booking where a pet isn’t insured.

10. All dogs attending training must be fully vaccinated or titre tested, and flea treated/wormed regularly.

11. Dogs must not attend training if they or any other dog from the same household is suffering from any illness or disease which may be transmitted to our cause ill health to humans or other animals.

12. Dogs in training classes, workshops and waiting for 121 training (outside the venue, for example car park), should be kept at a good distance from each other, unless otherwise instructed by the trainer.

13. A non-refundable deposit may be taken for some events, this deposit holds your place on the vent until the closing date for bookings. If full payment has not been received by the closing date, your place will be forfeited without refund of deposit.

14. Dog poo must always be picked up and taken home with you, unless otherwise instructed by the trainer.

15. Penthwell Dog Training is unable to offer refunds or reschedules due to Acts of God. For example, extreme heat, storms/heavy rain. It is your responsibility to ensure the safety of you and your dog during any Act of God which could affect you/your dog’s performance for training.

16. Should the ground being used for training be deemed by Penthwell Dog Training as unsafe, you will be offered an alternative date for your session. If you are unable to attend the new date , a refund will be issued (minus the admin fee).

17. Travel in all conditions is purely at the risk of attendees and Penthwell Dog Training takes no responsibility. It is down to all attendees bringing their own dogs to a session and to take personal responsibility for their own dog’s comfort and welfare.

18. Spectators are not allowed at any workshop sessions without prior permission from Penthwell Dog Training. If spectators have permission to attend, it may be subject to a spectator fee, which will need to be paid prior to the event.

19. Dogs urinating on equipment – our equipment is very costly and due to current health & safety regulations, we now have a no tolerance policy regarding dogs urinating on equipment. When dogs are in between exercises, dogs must be either in a control position (sit, down, etc.) on a boundary and clipped back on lead or they may be crated. Any accidents that occur will need to be cleaned by the handler. The time taken to do this will be part of your training session. Repeat offenders will occur a cleaning charge fine for each offence of £5 to enable the equipment to be deep cleaned to prevent other dogs marking the equipment.

20. Damage to equipment – if your or your dog cause damage (beyond wear and tear) to any equipment , you (the client) will be liable for the cost of replacing the damaged equipment

21. Emergency Contact Details. At Penthwell Dog Training we make your and your dog's wellbeing a priority. All venues will have undergone a thorough Risk Assessment, however, accidents can happen. It is our Duty of Care that in case of an emergency your dog is kept safe and secure which is why we require you to provide emergency contact details when booking any of our services. If we cannot reach your Emergency Contact Penthwell Dog Training will take appropriate action to ensure you and your dog's wellbeing. Please note that unfortunately we are unable to welcome you if you have not provided any ICE information and you may lose any monies paid for your booking.

22. Handlers under 16years must be accompanied by a responsible adult.

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Please note due to government regulations, unfortunately we cannot accept any dogs who are on the banned breed list. Please find a link to the list here.

 

 

Privacy Policy

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As of 25th May 2018, a new EU regulation called the General Data Protection Regulation, or GDPR, comes into effect. You as a consumer have the rights and control to your data and what we as a business can do with your data.

We must ensure you are fully aware of what data we collect, how we use and who we share it with.

 

What personal data do we collect?

 

We hold your contact details, such as name, email address, phone number , address, pet details , payment details for tax purposes.

 

Why we collect your data and how it is stored?

 

We ask for contact details so if there is an issue with training, you can be contacted, or if there is an emergency whilst your dog is in our care. Addresses may also be needed for some events where prizes/awards may need to be posted.

Pet information is required to be able to provide a good level of service and offer the appropriate products/services. All data is stored electronically and securely and requires and access password.

 

Who will your data be shared with ?

 

Only your instructor/s will see your data and it will not be shared with anyone else outside of Penthwell Dog Training. If your dog ever becomes ill during a session, we may share you and your pet’s details with the vets to help treat them.

 

How long will your data be stored and how is it deleted?

 

Your data is kept for seven year, after this period it will be deleted. At your request we can hand back any questionnaires if you no longer want us to hold your data. Your data will never be passed on to any third party or any other person. We may contact you for marketing purposes.

 

We take pictures /videos of our training sessions which are sometimes then used for marketing or demonstration purposes. You have the option to opt out of this by emailing penthwelldogs@outlook.com

 

BOOKINGS AND PAYMENT TAKEN AS AN ACCEPTANCE OF THESE TERMS AND CONDITIONS.

 

Covid 19 regulatons

 

Please wash/sanitize your hands before and after each session

We will wash/sanitize our hands before and after each session

 

Please let us know if you feel unwell prior to a training session and complete a Lateral Flow Test if you have any C19 symptoms or there is any chance of you having been infected with Covid 19.

 

If your LFT is positive/inconclusive, please call Janka on 07896 613 647 or message or alternatively email penthwelldogs@outlook.com immediately so we can reschedule your sessions ( there will not be an admin fee for this).

 

It is your individual responsibility to make yourself aware of the current government regulations and guidelines regarding travelling to/from a training session.

 

NNA Trials at Penthwell Dog Training

 

Anyone entering a trial must be a current member of The National Nosework Association and have achieved the ORT for the level they are entering. Unless entering this event as "not for competition", you and your dog need to be eligible to compete at this trial.

 

As the venues are varied for NNA Trials, it is the competitors responsibility to ensure the venue is suitable for their dog and their own limitations prior to entering. No refunds will be available should the competitor decide on arrival that the venue is unsuitable.

 

On the day of the trial the dog should be fit and well in the eyes of the Trial Official. The TO and Judge reserve the right to refuse to let a dog run should they feel it is detrimental to their health and wellbeing.

 

It is the handlers responsibility to ensure the safety of their dog at the trial venues and no responsibility will be accepted by the trials officials in the event of a preventable incident or accident.

 

Be kind no matter what. The Trial Officials have the right to eject abusive or combative handlers from the event.

 

If an element is deemed to be on lead, refusal to do so will mean the element is forfeit and the team will not be allowed to work it.

If a dog is not searching under test or a Judge believes that a dog is becoming unduly stressed, then the Judge may stop the search at any time.

 

Dogs must be kept on lead and under control when not competing. The Trial Official and Judge have the right to refuse entry into a competition if the dog poses a high risk to them, other entrants, or the public.

 

A handler may, with the Trial Officials permission, pass on their entry to another if they are unable to attend so long as the person they are passing the entry to is eligible to compete at that stage

 

Refunds will only be issued by the Trials Official if the event is cancelled.